We are pleased to release our second Customer Briefing Newsletter entitled “Driving Innovation across the Value Chain.” In this briefing we share with you leading practice information, recent client successes with value chain applications, Inspirage program and application updates, and a thought provoking Gartner research article, “Sales and Operations Planning Maturity: What Does it Take to Get and Stay There?” The article describes the Gartner 4-stage S&OP maturity model and discusses how higher performing companies not only address process and technology improvements but ownership, culture and core belief issues as well.

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